{"id":12,"date":"2023-12-17T10:51:15","date_gmt":"2023-12-17T10:51:15","guid":{"rendered":"http:\/\/chocolaeg.com\/?page_id=12"},"modified":"2026-01-08T11:58:46","modified_gmt":"2026-01-08T11:58:46","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/chocolaeg.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<pre class=\"wp-block-code\"><code><\/code><\/pre>\n\n\n\n<style>\n  [data-custom-class='body'], [data-custom-class='body'] * {\n          background: transparent !important;\n        }\n[data-custom-class='title'], [data-custom-class='title'] * {\n          font-family: Arial !important;\nfont-size: 26px !important;\ncolor: #000000 !important;\n        }\n[data-custom-class='subtitle'], [data-custom-class='subtitle'] * {\n          font-family: Arial !important;\ncolor: #595959 !important;\nfont-size: 14px !important;\n        }\n[data-custom-class='heading_1'], [data-custom-class='heading_1'] * {\n          font-family: Arial !important;\nfont-size: 19px !important;\ncolor: #000000 !important;\n        }\n[data-custom-class='heading_2'], [data-custom-class='heading_2'] * {\n          font-family: Arial !important;\nfont-size: 17px !important;\ncolor: #000000 !important;\n        }\n[data-custom-class='body_text'], [data-custom-class='body_text'] * {\n          color: #595959 !important;\nfont-size: 14px !important;\nfont-family: Arial !important;\n        }\n[data-custom-class='link'], [data-custom-class='link'] * {\n          color: #3030F1 !important;\nfont-size: 14px !important;\nfont-family: Arial !important;\nword-break: break-word !important;\n        }\n<\/style>\n\n      <div data-custom-class=\"body\">\n      <div><div align=\"center\" class=\"MsoNormal\" style=\"text-align:center;line-height:115%;\"><a name=\"_2cipo4yr3w5d\"><\/a><div align=\"center\" class=\"MsoNormal\" style=\"text-align: left; line-height: 150%;\"><strong><span style=\"font-size: 26px;\"><span data-custom-class=\"title\">RETURN POLICY<\/span><\/span><\/strong><\/div><div align=\"center\" class=\"MsoNormal\" style=\"text-align: left; line-height: 150%;\"><br><\/div><div align=\"center\" class=\"MsoNormal\" style=\"text-align: left; line-height: 150%;\"><span style=\"font-size: 15px;\"><span style=\"color: rgb(89, 89, 89);\"><strong><span data-custom-class=\"subtitle\">Last updated <bdt class=\"question\">December 17, 2023<\/bdt><\/span><\/strong><\/span><\/span><\/div><div align=\"center\" class=\"MsoNormal\" style=\"text-align: left; line-height: 150%;\"><br><\/div><div align=\"center\" class=\"MsoNormal\" style=\"text-align: left; line-height: 150%;\"><span style=\"font-size: 15px;\"><br><a name=\"_2cipo4yr3w5d\"><\/a><\/span><\/div><\/div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);\"><bdt class=\"block-component\"><\/bdt>Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for <bdt class=\"block-container if\" data-type=\"if\" id=\"03b751bb-5eee-5230-df87-d0707fec3124\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"policy_type\" data-type=\"statement\"><\/bdt><bdt data-type=\"body\">a full refund, store credit, or an exchange<\/bdt><\/bdt><bdt class=\"statement-end-if-in-editor\" data-type=\"close\"><\/bdt><\/bdt>. Please see below for more information on our return policy.<\/span><\/div><\/div><div style=\"line-height: 1.5;\"><br><\/div><div><div class=\"MsoNormal\" data-custom-class=\"heading_1\" style=\"line-height: 115%;\"><a name=\"_iwimutmowezb\"><\/a><strong><span style=\"line-height: 115%; font-family: Arial; font-size: 19px;\">RETURNS<\/span><\/strong><\/div><\/div><div style=\"line-height: 1.5;\"><br><\/div><div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);\">All returns must be postmarked within <bdt class=\"block-container question question-in-editor\" data-id=\"10b33c27-be1f-aeda-7ea3-7c1f52ee6130\" data-type=\"question\">fourteen (14)<\/bdt> days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.<\/span><\/div><\/div><div style=\"line-height: 1.5;\"><br><\/div><div><div class=\"MsoNormal\" data-custom-class=\"heading_1\" style=\"line-height: 1.5;\"><a name=\"_16t1v96tankw\"><\/a><strong><span style=\"line-height: 115%; font-family: Arial; font-size: 19px;\">RETURN PROCESS<\/span><\/strong><\/div><\/div><div style=\"line-height: 1.5;\"><br><\/div><div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);\">To return an item, <bdt class=\"block-container if\" data-type=\"if\" id=\"51c4b423-789c-79e6-4161-743acb653a2d\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"authorization_option\" data-type=\"statement\"><\/bdt><bdt data-type=\"body\">please email customer service at <bdt class=\"block-container question question-in-editor\" data-id=\"0b78538e-7550-6c62-669a-d2eb2ed0eafb\" data-type=\"question\">sales@chocolaeg.com<\/bdt> to obtain a Return Merchandise <bdt class=\"block-component\"><\/bdt>Authorisation<bdt class=\"else-block\"><\/bdt> (RMA) number. After receiving a RMA number,\u00a0<\/bdt><\/bdt><bdt class=\"statement-end-if-in-editor\" data-type=\"close\"><\/bdt><\/bdt>place the item securely in its original packaging<bdt class=\"block-container if\" data-type=\"if\" id=\"903ce2af-7990-07ea-2615-36e36315d483\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"return_inlcude_option\" data-type=\"statement\"><\/bdt><bdt data-type=\"body\">, and<\/bdt><\/bdt><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"null\" data-type=\"statement\"><\/bdt><\/bdt> mail your return to the following address:<\/span><\/div><div class=\"MsoNormal\" style=\"line-height: 1.1;\"><span style=\"font-size: 15px;\"><span style=\"line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);\"><br><\/span><\/span><\/div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 115%;\"><span style=\"font-size: 15px;\"><span style=\"line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);\"><bdt class=\"block-container question question-in-editor\" data-id=\"49265208-ebd3-4d63-5ecb-9fcda064a7d5\" data-type=\"question\">Chocola Eg<\/bdt><br><\/span><\/span><\/div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px;\"><span style=\"line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);\">Attn: Returns<\/span><\/span><\/div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px;\"><span style=\"line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);\"><bdt class=\"block-container if\" data-type=\"if\" id=\"2e485380-f516-a019-540b-f82bd718b0df\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"authorization_option\" data-type=\"statement\"><\/bdt><bdt data-type=\"body\">RMA #<\/bdt><\/bdt><bdt class=\"statement-end-if-in-editor\" data-type=\"close\"><\/bdt><\/bdt><\/span><\/span><\/div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px;\"><span style=\"color: rgb(89, 89, 89);\"><bdt class=\"block-container question question-in-editor\" data-id=\"22673e85-8c82-1948-b0e9-b16dd7c6f007\" data-type=\"question\">New Cairo<\/bdt><\/span><\/span><bdt class=\"block-component\"><\/bdt><\/div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px;\"><span style=\"line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);\"><bdt class=\"block-container question question-in-editor\" data-id=\"765d45c0-0386-b367-b58a-832b154c7ee8\" data-type=\"question\">Cairo<\/bdt>, <bdt class=\"block-component\"><\/bdt><bdt class=\"block-component\"><\/bdt><bdt class=\"question\">New Cairo<\/bdt><bdt class=\"statement-end-if-in-editor\"><\/bdt><bdt class=\"statement-end-if-in-editor\"><\/bdt> <bdt class=\"block-container question question-in-editor\" data-id=\"85b0476b-4b2d-4b3d-060f-fc67c287cbe7\" data-type=\"question\">__________<\/bdt><bdt class=\"block-component\"><\/bdt><bdt class=\"block-component\"><\/bdt><\/span><\/span><\/div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px;\"><span style=\"line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);\"><bdt class=\"question\">Egypt<\/bdt><bdt class=\"statement-end-if-in-editor\"><\/bdt><bdt class=\"statement-end-if-in-editor\"><\/bdt><\/span><\/span><\/div><\/div><div style=\"line-height: 1.1;\"><br><\/div><div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);\"><bdt class=\"block-container if\" data-type=\"if\" id=\"b7518b5d-84c0-c06e-ad97-c7421eb67b0b\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"shipping_fee_option\" data-type=\"statement\"><\/bdt><\/bdt><bdt class=\"block-container if\" data-type=\"if\" id=\"d3f0beb2-1468-a072-da09-6936c6e877e2\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"shipping_fee_option\" data-type=\"statement\"><\/bdt><\/bdt><bdt class=\"block-container if\" data-type=\"if\" id=\"48a0f62a-d42f-f443-061d-cbbf93b49154\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"shipping_fee_option\" data-type=\"statement\"><\/bdt><bdt data-type=\"body\">Return shipping charges will be paid or reimbursed by us.\u00a0<\/bdt><\/bdt><bdt class=\"statement-end-if-in-editor\" data-type=\"close\"><\/bdt><\/bdt><bdt class=\"block-container if\" data-type=\"if\" id=\"ac6ab4e0-da32-a003-8324-04d8b43cb50c\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"shipping_fee_option\" data-type=\"statement\"><\/bdt><\/bdt><\/span><\/div><div class=\"MsoNormal\" style=\"line-height: 1.5;\"><br><\/div><div class=\"MsoNormal\" data-custom-class=\"heading_1\" style=\"line-height: 1.5;\"><a name=\"_qxq7t4ufn5pr\"><\/a><strong><span style=\"line-height: 115%; font-family: Arial; font-size: 19px;\">REFUNDS<\/span><\/strong><\/div><div class=\"MsoNormal\" style=\"line-height: 115%;\"><a name=\"_kcap2nw8xg2p\"><\/a><\/div><div class=\"MsoNormal\" style=\"line-height: 1.5;\"><br><\/div><div class=\"MsoNormal\" data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; line-height: 115%; font-family: Arial; color: rgb(89, 89, 89);\">After receiving your return and inspecting the condition of your item, we will process your <bdt class=\"block-container if\" data-type=\"if\" id=\"4c11860e-4346-687b-5cb3-3727f319e194\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"policy_type\" data-type=\"statement\"><\/bdt><bdt data-type=\"body\">return or exchange<\/bdt><\/bdt><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"policy_type\" data-type=\"statement\"><\/bdt><\/bdt>. Please allow at least <bdt class=\"block-container question question-in-editor\" data-id=\"ab10b1ab-f4a1-256f-29ae-65257d891371\" data-type=\"question\">four (4)<\/bdt> days from the receipt of your item to process your <bdt class=\"block-container if\" data-type=\"if\" id=\"4c11860e-4346-687b-5cb3-3727f319e194\" style=\"font-size: 14.6667px;\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"policy_type\" data-type=\"statement\"><\/bdt><bdt data-type=\"body\">return or exchange<\/bdt><\/bdt><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"policy_type\" data-type=\"statement\"><\/bdt><\/bdt>.<bdt class=\"block-container if\" data-type=\"if\" id=\"16f989a0-873e-9d7c-70f2-1c4b9cc7ecc4\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"policy_type\" data-type=\"statement\"><\/bdt><bdt data-type=\"body\">\u00a0Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.<\/bdt><\/bdt><bdt class=\"statement-end-if-in-editor\" data-type=\"close\"><\/bdt><\/bdt><bdt class=\"block-container if\" data-type=\"if\" id=\"b49c01dc-6b19-275b-5996-06e6aeaaf917\"><bdt data-type=\"conditional-block\"><bdt class=\"block-component\" data-record-question-key=\"customer_notification_option\" data-type=\"statement\"><\/bdt><bdt data-type=\"body\">\u00a0We will notify you by email when your return has been processed.<\/bdt><\/bdt><\/bdt><bdt class=\"block-container if\" data-type=\"if\" id=\"b49c01dc-6b19-275b-5996-06e6aeaaf917\"><bdt class=\"statement-end-if-in-editor\" data-type=\"close\"><\/bdt><\/bdt><\/span><\/div><div class=\"MsoNormal\" style=\"line-height: 115%;\"><a name=\"_gjdgxs\"><\/a><\/div><div class=\"MsoNormal\" style=\"line-height: 1.5;\"><br><\/div><div class=\"MsoNormal\" data-custom-class=\"heading_1\" style=\"line-height: 1.5;\"><a name=\"_33ujiidflcnn\"><\/a><strong><span style=\"line-height: 115%; font-family: Arial; font-size: 19px;\">EXCEPTIONS<\/span><\/strong><span style=\"font-size: 15px;\"><bdt class=\"block-component\"><\/bdt><bdt class=\"block-component\"><\/bdt><\/span><\/div><div data-custom-class=\"body_text\" data-empty=\"true\" style=\"line-height: 1.1;\"><span style=\"color: rgb(89, 89, 89);\"><span style=\"font-size: 15px;\"><br><\/span><\/span><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"color: rgb(89, 89, 89);\"><span style=\"font-size: 15px;\">For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.<\/span><\/span><\/div><div data-custom-class=\"body_text\" data-empty=\"true\" style=\"line-height: 1.5;\"><span style=\"color: rgb(89, 89, 89);\"><span style=\"font-size: 15px;\"><bdt class=\"block-component\"><\/bdt><\/span><\/span><span style=\"font-size: 15px;\"><bdt class=\"block-component\"><span style=\"color: rgb(89, 89, 89);\"><\/bdt><\/span><span style=\"color: rgb(89, 89, 89);\"><span style=\"font-size: 15px;\"><bdt class=\"block-component\"><\/bdt><bdt class=\"block-component\"><\/bdt><\/span><\/div><div style=\"line-height: 1.5;\"><br><\/div><div data-custom-class=\"heading_1\" style=\"line-height: 1.5;\"><span style=\"font-size: 19px; color: rgb(0, 0, 0);\"><strong>QUESTIONS<\/strong><\/span><\/div><div style=\"line-height: 1.5;\"><br><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; color: rgb(89, 89, 89);\">If you have any questions concerning our return policy, please contact us at:<\/span><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.1;\"><br><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px;\"><bdt class=\"block-component\"><\/bdt><\/span><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px;\"><bdt class=\"question\"><span style=\"color: rgb(89, 89, 89);\">+20 101 622 5653<\/span><\/bdt><span style=\"color: rgb(89, 89, 89);\"><bdt class=\"statement-end-if-in-editor\"><\/bdt><\/span><\/span><\/div><div data-custom-class=\"body_text\" style=\"line-height: 1.5;\"><span style=\"font-size: 15px; color: rgb(89, 89, 89);\"><bdt class=\"question\">sales@chocolaeg.com<\/bdt><\/span><\/div><style>\n      ul {\n        list-style-type: square;\n      }\n      ul > li > ul {\n        list-style-type: circle;\n      }\n      ul > li > ul > li > ul {\n        list-style-type: square;\n      }\n      ol li {\n        font-family: Arial ;\n      }\n    <\/style>\n      <\/div>\n      <div style=\"color: #595959;font-size: 14px;font-family: Arial;padding-top:16px;\">\n       <a style=\"color: rgb(48, 48, 241) !important;\" \n      <\/div>\n<div style=\"position: absolute; 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We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/chocolaeg.com\/index.php\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chocolaeg.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chocolaeg.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chocolaeg.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chocolaeg.com\/index.php\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":6,"href":"https:\/\/chocolaeg.com\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":44126,"href":"https:\/\/chocolaeg.com\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions\/44126"}],"wp:attachment":[{"href":"https:\/\/chocolaeg.com\/index.php\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}